Nona's crochet vest
Shipping & Delivery
We ship to Canada for a flat rate of $35 and we ship internationally for a flat rate of $55 , NOTE: this does not include customs and duties in your country. *** Deliveries outside of the US may be subject to local import duties and taxes. Customs and duties vary greatly and at this time we are unable to accommodate those costs. You may incur additional costs to clear your items on your end. Please note, we will not be able to refund you duties charges paid if you decide to return your items.***
There is a flat rate shipping of $10 for all shipments with in the US for packages under 5 lbs and $19.50 for packages between 5-10lbs. We do not offer free returns at this time.
custom pieces and preorder items usually ship within 3 weeks, unless notified otherwise due to high demand or delays in raw materials.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return and ship us the items.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned. Custom products (such as special orders or personalized items) can not be returned.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.